Shipping policy
Thank you for shopping with decalplanet.
We work with trusted fulfillment partners and warehouses, including Amazon fulfillment services, to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Locations
We currently ship to selected regions supported by our fulfillment network.
Most orders are shipped from fulfillment warehouses located in North America. The exact warehouse used may vary depending on product availability, destination, and fulfillment service availability.
Estimated Delivery Time
Estimated delivery times may vary depending on your location, shipping method, product availability, and carrier conditions.
Typical delivery time:
- United States: 3–7 business days after shipment
- Canada: 5–12 business days after shipment
- Other supported regions: Delivery times may vary
Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, customs processing, or other circumstances beyond our control.
Shipping Carriers
Orders may be shipped through carriers or fulfillment services such as Amazon fulfillment, USPS, UPS, FedEx, or other available logistics providers.
The carrier may vary depending on your shipping address and warehouse availability.
Shipping Fees
Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your order.
Free shipping may be available for certain products, promotions, or eligible regions.
Tracking Information
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after the shipping label is created. In some cases, tracking may take 24–48 hours to update.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that address changes can be made after an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your package appears to be delayed, missing, or marked as delivered but you have not received it, please contact us at:
We recommend checking with your local carrier, mailbox, front desk, parcel locker, neighbors, or building management first, as packages may sometimes be delivered to a nearby location.
We will review the issue and do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and clear photos of the damaged item and packaging so we can review the issue and help resolve it.
International Shipping, Customs, Duties, and Taxes
For orders shipped across borders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delivery delays beyond the estimated shipping time.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to modify or cancel it.
Contact Us
If you have any questions about shipping or delivery, please contact us at: